FAQs

[vc_row css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_5ff80bed3203e” css=”.vc_custom_1610643303031{padding-top: 35px !important;padding-bottom: 65px !important;}” _et_uniqid=”et_custom_uniqid_new_6000775fd8755″][vc_column][vc_custom_heading text=”Frequently Asked Quentions- FAQ” font_container=”tag:h2|font_size:30|text_align:center|color:%23222222″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”no-uppercase”][/vc_column][/vc_row][vc_row content_placement=”middle” css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_5ff808f59fc92″ _et_uniqid=”et_custom_uniqid_new_6000776935d41″ css=”.vc_custom_1610643311942{margin-bottom: 70px !important;}”][vc_column width=”1/6″][vc_custom_heading text=”Order & Payment” font_container=”tag:h2|font_size:24|text_align:left|color:%23111111″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” el_class=”no-uppercase”][/vc_column][vc_column width=”5/6″][vc_separator color=”custom” border_width=”2″ accent_color=”#ebebeb”][/vc_column][/vc_row][vc_row css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_6000777260654″ _et_uniqid=”et_custom_uniqid_new_6000777277d1f”][vc_column][vc_tta_accordion style=”modern” shape=”square” gap=”20″ c_position=”right” active_section=”1″][vc_tta_section title=”How do I enter a shipping address?” tab_id=”1610024664868-699738bb-b3cb”][vc_column_text]

  1. Add products to your cart.
  2. Proceed to checkout.
  3. Fill out the shipping information, including your name, address, city, state/province, ZIP/postal code, country, and phone number.
  4. Review the address for accuracy.
  5. Select a shipping method.
  6. Complete the purchase by providing payment details.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will my credit card chrged?” tab_id=”1610024664899-4b087d9a-d967″][vc_column_text]Your credit card will typically be charged at the time of purchase or shortly after placing your order on an eCommerce website. The specific timing of the charge may vary depending on the policies of the website or the payment processor being used. In some cases, the charge may appear as a pre-authorization or pending transaction on your credit card statement until the payment is fully processed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How will the charge show up on my credit card?” tab_id=”1610091240916-aa6eb680-21a7″][vc_column_text]

  1. The charge will appear as a line item on your credit card statement.
  2. It will typically display the name of the company or website from which you made the purchase.
  3. Additional details such as a transaction ID or reference number may be included.
  4. The format and specifics of the charge may vary based on the merchant and payment processor.
  5. Refer to the payment confirmation or receipt provided by the merchant for accurate information.
  6. Contact the merchant’s customer support or your credit card issuer for any inquiries or concerns about a specific charge.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why are you not accepting my card?” tab_id=”1610091258471-dc244949-f14c”][vc_column_text]

  1. Incorrect card details: Double-check that you entered the correct card number, expiration date, CVV code, and billing address.
  2. Insufficient funds: Make sure you have enough available credit or funds to cover the transaction.
  3. Card restrictions: Some cards have limitations on certain types of transactions, such as online or international purchases. Contact your card issuer to inquire about any restrictions.
  4. Card expiration: Verify that your card is still valid and has not expired.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row content_placement=”middle” css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_5ff808f59fc92″ _et_uniqid=”et_custom_uniqid_new_600077863e2f8″ css=”.vc_custom_1610643339817{margin-top: 50px !important;margin-bottom: 60px !important;}”][vc_column width=”1/6″][vc_custom_heading text=”Track & Shipping” font_container=”tag:h2|font_size:24|text_align:left|color:%23111111″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” el_class=”no-uppercase”][/vc_column][vc_column width=”5/6″][vc_separator color=”custom” border_width=”2″ accent_color=”#ebebeb”][/vc_column][/vc_row][vc_row css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_6000778df0063″ _et_uniqid=”et_custom_uniqid_new_6000778e10d19″][vc_column][vc_tta_accordion style=”modern” shape=”square” gap=”20″ c_position=”right” active_section=”1″][vc_tta_section title=”What shipping methods are available now?” tab_id=”1610091320317-e1f48b57-0327″][vc_column_text]At Averi.in, we are committed to ensuring that your orders reach you safely and efficiently. Currently, we offer the following shipping methods to cater to your needs:

  1. Standard Shipping: Our most popular and cost-effective option, ideal for non-urgent deliveries. It typically takes 5-7 business days for your order to arrive.
  2. Express Shipping: For those who need their items quickly, our express shipping option ensures a faster delivery time, usually within 2-3 business days.
  3. Local Delivery: Available for customers in select locations, local delivery offers a quick and convenient way to receive your products, often within the same or the next day.
  4. Self-Pickup: If you’re nearby, you can choose to pick up your order directly from our designated pickup points. This option is free of shipping charges.

Please note that the availability of these shipping methods may vary based on your location and the specifics of your order. During the checkout process, you’ll be able to select your preferred shipping method and see the estimated delivery time and cost. We continually strive to expand our shipping options to provide you with the best possible service.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take to get my package?” tab_id=”1610091320430-4cea8d6b-e8e7″][vc_column_text]The delivery time for your package at Averi.in depends on the shipping method you choose and your location. Here’s a general guideline:

  1. Standard Shipping: Typically, it takes 5-7 business days for your package to arrive with standard shipping. This is the most common option for non-urgent deliveries.
  2. Local Delivery: For customers in select areas, local delivery can be even quicker, often delivering your package within the same or the next day.
  3. Self-Pickup: If you choose to pick up your order from our designated pickup points, your package will be ready based on the confirmation time we provide, which is usually immediate or within the same day.

Please note that these are estimated times and can vary based on factors like your specific location, order processing time, and external factors such as public holidays or unforeseen delays in the shipping process. After placing your order, you will receive a confirmation email with an estimated delivery date, and you can also track your order for real-time updates.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who should I to contact if I have any queries?” tab_id=”1610091320516-ffb445eb-de59″][vc_column_text]If you have any queries or need assistance, our dedicated customer support team at Averi.in is here to help. You can reach out to us in several ways:

  1. Email: For any inquiries or support, feel free to send us an email at support@averi.in. Our team will respond to your query promptly.
  2. Contact Form: You can also use the contact form available on our website. Fill in your details and query, and we will get back to you as soon as possible.
  3. Phone: For immediate assistance, you can call our customer service hotline at [+91 9561833866]. Our representatives are available to assist you during business hours.
  4. Live Chat: If you prefer a quick chat, our live chat support on the website is available during specific hours. Just look for the chat icon on our site to start a conversation.
  5. Social Media: We are also responsive on our social media platforms. You can message us on platforms like Facebook or Instagram for any quick questions or information.

Whichever method you choose, our customer support team is committed to providing you with timely and helpful responses. Your satisfaction is our priority, and we’re here to ensure that your experience with Averi.in is pleasant and hassle-free.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need an account to place an order?” tab_id=”1610091320594-f55b11c3-4592″][vc_column_text]No, an account is not required to place an order on Averi.in. You have the option to check out as a guest. However, creating an account has its benefits, which include:

  1. Faster Checkout: Save your shipping and billing information for a quicker and smoother checkout process in future purchases.
  2. Order Tracking: Easily track your current orders and view your order history.
  3. Exclusive Updates: Get timely updates on new arrivals, special offers, and promotions.
  4. Personalized Experience: Enjoy a more personalized shopping experience, including recommendations and offers tailored to your interests.

While an account is not necessary, we recommend creating one to enhance your shopping experience and to make managing your orders more convenient. The process is quick and easy![/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

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