Return policy

Averi.in Return Policy

Averi.in Return Policy

At Averi.in, we want you to be completely satisfied with your purchases. We understand that sometimes a product may not meet your expectations, and we are committed to making the return process as straightforward and hassle-free as possible. Please review our return policy below:

1. Eligibility for Return:

• Products must be unused, unwashed, undamaged, and in their original packaging to qualify for a return.
• Perishable goods, gift cards, personalized items, and items like masks and handkerchiefs are not eligible for return.
• Products with altered, fallen, or edged sarees are not eligible for return or exchange.

2. Timeframe for Return:

• Return or exchange requests must be initiated within 5 days of receiving the shipment. For exceptional cases, please reach out to us at averienterprises03@gmail.com

3. Initiating a Return:

• Log in to your account on Averi.in and navigate to your order history to select the item(s) for return.
• Alternatively, you can email us your order details at averienterprises03@gmail.com in to initiate the return process.

4. Return Shipping:

• Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part.
• Use a trackable shipping service for added security. Ensure the original product tag and packaging are intact.

5. Refund Process:

• Upon receiving your return, we will inspect the product and notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment.

6. Exchanges:

• Direct exchanges are not offered. Please return your original item and place a new order for the desired product.
• For product exchanges due to size or preference, the balance amount will be refunded or a credit note issued, as applicable.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@averi.in with your Order ID and a snapshot of the defect.

8. International Orders:

• For international orders, cancel your order before shipment for a full refund.
• Returns from international locations will incur shipping, customs, or other additional charges borne by the customer.
• Shipping charges are non-refundable. Refunds will only cover product costs.

9. Sale Items:

• Products purchased during a sale are non-refundable.

Note:

• We reserve the right to refuse a return or exchange if the returned product does not meet our policy requirements.

Contact Information:

• For any queries regarding our return policy, please contact our customer support team at averienterprises03@gmail.com or [+91 9011077576].

Thank you for shopping at Averi.in. We are here to ensure that your experience with us is pleasant and satisfying.